At Smart Buyer Agent (https://smartbuyeragent.com/au/), we are committed to providing you with high-quality, actionable property insights. If you are not completely satisfied with your report, we offer a refund under the following conditions:
1. Refund Eligibility & Timeframe
To be eligible for a refund, you must submit your request within 3 calendar days of placing your order. Because our reports are generated and delivered quickly, we cannot process any refund requests received after this 2-day window.
2. How to Request a Refund
To initiate a refund, please contact us at Customer Service with:
- Your order details (name and email used for the purchase).
- The specific reason(s) for your dissatisfaction. Your feedback is crucial in helping us improve our services.
3. Review and Processing Time
Upon receiving your request, our team will review the details. We will contact you with an update on the status of your refund within 3 working days. We review each application on a case-by-case basis to ensure fair outcomes and prevent the misuse of our digital services.